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Christmas Florals & Greenery

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CONTACT INFO

Twelve Timbers

418 Industrial Park Rd

Richfield, UT 84701

435-893-0175

888-980-2011

customercare@twelvetimbers.com

Shipping & Damaged Items

Each item is handmade to order. Please allow 10–14 business days for your order to be made, packaged, processed, and shipped. Processing times may be longer during peak holiday seasons and sales events.

We carefully inspect and package every order before it leaves our shop. If your order arrives damaged, please notify us within 10 days of delivery so we can assist you with a replacement or damage claim.

To process a claim, please email customercare@twelvetimbers.com with photos of the damaged item(s), photos of the outside of the shipping box (all sides if possible), a clear photo of the shipping label and photos of any interior packaging materials.

Claims submitted after 10 days of delivery may not be eligible for replacement or reimbursement, as carriers have strict claim deadlines.

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Christmas Florals & Greenery

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