Shipping

Each item is handmade to order and ships from our warehouse in Richfield, UT.

Please allow 10-14 days for your order to be made, packaged, processed and shipped. Processing times may be slower during peak holiday times and sales.

You will receive tracking information to the email you supplied at checkout when your order has been shipped.

 

Damaged Items

We carefully inspect and package every order before it leaves our shop. If your order arrives damaged, please notify us within 10 days of delivery so we can assist you with a replacement or damage claim.

To process a claim, please email customercare@twelvetimbers.com with photos of the damaged item(s), photos of the outside of the shipping box (all sides if possible, a clear photo of the shipping label and photos of any interior packaging materials.

Claims submitted after 10 days of delivery may not be eligible for replacement or reimbursement, as carriers have strict claim deadlines. 

Returns

Returns are accepted within 30 days of receiving your item. Please send an email to customercare@twelvetimbers.com with subject RETURN to get the process started.

For more information, view our refund policy here.